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Terms & Conditions

Thank you for choosing Fare County! By accessing and using this website, you agree to be bound by the terms and conditions outlined below. Please read them carefully before making any bookings.

1. Introduction

Fare County provides travel management services as an intermediary between travelers and suppliers (such as airlines, hotels, or other service providers). While we strive to ensure reliable travel experiences, we do not guarantee or insure the quality, financial standing, or performance of any supplier. Fare County is not liable for any act, omission, error, delay, default, negligence, financial insolvency, accident, loss, or non-performance caused by a third-party supplier.

Once travel services are purchased, Fare County cannot be held responsible for pricing changes, schedule modifications, or other adjustments made by airlines or suppliers. Refunds, when permitted, may involve additional fees once tickets are issued.

2. Using the Website and Booking Tickets

  • By using our website, you confirm that you are at least 18 years of age and legally authorized to enter into this agreement.

  • You agree that all activity on your account, including bookings made by others under your supervision, is your financial responsibility.

  • You certify that all information provided by you (or on your behalf) is accurate and complete.

  • Reservations made for fraudulent, speculative, or exploratory purposes are strictly prohibited.

Important:

  • Airfares and reservations are confirmed only after successful payment.

  • Your credit/debit card must have sufficient funds throughout the booking process. Fare County cannot guarantee fares if payments fail due to insufficient funds or card issues.

  • All tickets are non-refundable and non-transferable.

When making a reservation, traveler names must exactly match official government-issued identification (passport, driver’s license, etc.).

The total booking amount may include airfare plus a non-refundable Fare County service fee (if applicable).

3. Re-confirmation, Check-in, and Boarding

  • Re-confirm all flights at least 72 hours prior to departure.

  • Domestic check-in: minimum 2 hours before departure; International check-in: minimum 3 hours before departure.

  • Arrive at the boarding gate at least 30 minutes before departure (1 hour for Air India).

  • Government-issued photo ID is mandatory for domestic flights; valid passport and visas are required for international travel.

  • Baggage fees are not included in ticket prices.

  • Passengers are solely responsible for ensuring they have valid travel documentation (passports, visas, entry permits). Fare County does not provide advice on immigration or travel requirements.

  • Requests for cancellations or exchanges must be submitted at least 24 hours before scheduled departure. Any applicable airline penalties, fare differences, and Fare County processing fees will apply.

  • If you fail to check in on time or do not show up, your ticket will be forfeited in full.

4. Alternate Airports

  • You may find cheaper fares via nearby airports (within 60 miles of your chosen airport). While we display such options, it is your responsibility to carefully review your itinerary and confirm the airport(s) selected.

5. Frequent Flyer Programs, Seats, Meals, and Special Requests

  • Meal preferences, seat assignments, frequent flyer miles, or other special requests are passed on to airlines but cannot be guaranteed. Airlines reserve the right to change seat assignments or deny special requests without notice. Please confirm directly with your airline for such services.

6. Traveling with Infants and Unaccompanied Minors

Unaccompanied Minors:

  • Policies vary by airline. Generally, children under 12 (and in some cases, under 17) must comply with airline-specific procedures.

  • Many airlines do not permit minors to travel alone on connecting flights or late-night departures.

  • Additional airline fees apply and must be paid at the airport

Infant Travelers:

  • Some airlines do not issue electronic tickets for infants. After booking, please contact our customer support to complete the process.

7. Ticket Modifications and Cancellations

Basic Economy Tickets: Non-refundable and non-changeable.

Domestic Ticket – Date Change (Unused):

  • Cancellation fee starts at $50 per person per ticket.

  • If permitted, changes cost $100–$200 plus fare differences.

  • Additional Fare County service fee may apply.

International Ticket – Date Change (Unused):

  • Cancellation fee starts at $75 per person per ticket.

  • If permitted, changes cost $150–$450 plus fare differences.

  • Additional Fare County service fee may apply.

Domestic Return Flight Modifications:

  • Allowed if permitted by the airline, with a change fee of $100–$200 plus fare differences.

International Return Flight Modifications:

  • Allowed if permitted by the airline, with a change fee of $150–$450 plus fare differences.

  • Must comply with ticket validity rules.

Important: All modifications must be made before the first segment of travel begins. Failure to do so may result in forfeiture of the ticket.

8. Cancellation, Refund, and Travel Policies

1. 24-Hour Cancellation Policy

We understand plans can change! If you need to cancel within 24 hours of the original ticket purchase, you may do so with a nominal fee of $50 for domestic and $75 for international bookings.

  • Our customer care team is available 24/7 to assist with cancellations, changes, and refunds.

  • Customers may also enroll in our Travel Assist Plan to enjoy added flexibility. With Travel Assist, cancellations or modifications made within 24 hours of purchase are free of cancellation fees.

  • After the 24-hour window, standard airline policies and fees apply.

2. Basic Economy Fare

Our Basic Economy Fare is the most budget-friendly option, giving travelers access to the Main Cabin experience at reduced rates. Please note the following restrictions:

  • Carry-on luggage limitations apply.

  • Checked baggage is not included.

  • Seats are assigned at the airport, subject to availability.

  • Ticket upgrades are not available.

  • Changes and refunds are not permitted on Basic Economy fares.

3. Refund Policies

General Rules:

  • All partially used tickets and no-show tickets are non-refundable and non-creditable.

  • Refunds, when permitted, are subject to airline rules, applicable penalties, and Fare County processing fees.

  • Refund requests must be submitted before the first flight segment departs; otherwise, tickets will be forfeited.


Unused Domestic Tickets:

  • Non-refundable and non-transferable under all circumstances, including illness.

  • If canceled at least 2 hours before departure, travelers may receive airline credit (minus airline/agency fees).

  • Typical airline fees range from $100–$200 depending on carrier.

  • Fare County charges a $50 processing fee for all transactions.

  • No credit will be issued for cancellations made after the deadline.


Domestic Partially Used Tickets:

  • No credit or refund value.


Fully Unused Tickets to India:

  • Refunds may be available for select wholesale tickets (subject to airline approval and fees).

  • Refund penalties typically range from $200–$450 depending on airline rules.

  • A $75 Fare County processing fee applies.

  • Refund requests must be submitted via email before the first flight segment departs. No-shows or missed deadlines void refund eligibility.


Fully Unused International Tickets:

  • Most international tickets are non-refundable.

  • In some cases, airlines may allow cancellation for future travel credit on the same airline.

  • Reissue (exchange) fees range from $200–$400+ depending on airline rules.

  • Credits typically expire one year from the original ticket issue date.

  • Cancellation must occur before the first flight segment departs.

  • A $75 Fare County processing fee applies.
     

Refund Procedure:

  • All refund requests must be sent via email to Fare County.

  • To confirm receipt, please follow up by calling our customer support team.

  • Refunds are not processed after departure.

  • Some promotional or conditional fares are strictly non-refundable.

5. Fare Changes

Airlines frequently update prices and availability. Fares are not guaranteed until full payment is processed and the ticket is issued.

  • Even after reservation, fares may change due to system errors or airline updates.

  • In such cases, Fare County will notify you promptly with revised options.

  • You may choose to proceed with the updated fare or cancel at no cost.

  • Fare County disclaims responsibility for fare changes beyond our control.

6. Travel Documents and Entry Requirements
 

Passports & Visas:

  • A valid passport is mandatory for international travel.

  • Travelers are solely responsible for obtaining visas or other entry documentation.

  • Fare County is not liable for denied entry or boarding due to missing/incomplete travel documents.

Health Regulations:

  • Travelers must review all health, quarantine, and vaccination requirements for their destinations and transits.

  • Airlines may require health declaration forms at check-in. Allow extra time at the airport.

  • Some countries mandate proof of vaccinations (e.g., Yellow Fever). Confirm with the airline or embassy before departure.

Entry Requirements:

  • Purchasing a ticket does not guarantee entry into the destination or transit country.

  • Travelers must verify requirements with official government sources. Fare County is not responsible for entry denials.

7. Taxes and Government Fees
 

Ticket prices may include government-imposed taxes and fees, shown either as part of the total fare or separately in the “TAXES” section of the ticket. These charges can form a significant portion of your total travel cost.

9. Check-in and Baggage Policies

  • For travelers with extended layovers (over six hours) or connecting flights involving multiple airlines, it may be necessary to retrieve luggage at the connecting airport and re-check it before continuing the journey.

  • Transit visa requirements vary by country; it is the traveler’s responsibility to confirm requirements with the relevant airline, embassy, or consulate.

  • Additional baggage fees imposed by airlines are the sole responsibility of the traveler. Most airlines now charge for checked baggage, including the first bag. Fees typically range from USD 15–50 or more per bag, depending on size and weight.

  • Baggage fees must be paid directly to the airline. For the latest policies and costs, please contact the airline before travel.

10. Responsibilities

  • Fare County acts solely as an agent for airlines and travel providers. We are not responsible for service failures by airlines or third parties.

  • Airlines are solely liable for delays, damages, or lost luggage. Any refunds or compensation for such incidents are the responsibility of the airline.

  • Travelers are responsible for checking all details on their tickets/itineraries (travel dates, names, destinations). Errors not reported promptly release Fare County from liability.

  • Fare County has no control over ticket price displays. Some tickets may show values that differ from the fare charged (higher, lower, BT, or BULK fares).

  • Fare County reserves the right to refuse service or ticketing if payment details cannot be verified, cardholder authorization is not obtained, or fraudulent activity is suspected.

11. Payment Policy

  • We accept Visa, MasterCard, Discover, American Express, and Diners Club.

  • Reservations are not final until ticketed and confirmed.

  • To protect customers, billing addresses and other details are verified with card companies. Until verification is complete, fares are subject to change.

  • Fare County is not liable for declined transactions, delays in card verification, or fare adjustments that may occur during processing.

Authorization & Cardholder Responsibility:

  • The cardholder must authorize any third-party use of their credit card.

  • Invalid cards, insufficient funds, or missing/incorrect details will result in delayed processing until resolved directly with the cardholder.

  • Customers are fully liable for all payments, disputes, fraud, or chargebacks relating to their bookings. Any chargeback will incur a USD 50 reprocessing fee per passenger.

How Charges Appear on Your Statement:

  • Charges may appear as multiple transactions (e.g., “airline name + agency fee”).

  • In some cases, they may appear as a single combined charge from Fare County.

  • In other cases, they may appear under the airline’s name for each passenger.

  • Regardless of format, the total charged equals the agreed booking amount. Please review your statement carefully.

For billing concerns, contact our 24/7 helpline before initiating a chargeback.

12. 3D Secure 2 Verification

  • Fare County uses 3D Secure 2 authentication for added security in online payments. This industry-standard two-factor system protects against fraud by requiring verification through your bank’s authentication page. By agreeing to our Terms & Conditions, you authorize Fare County to complete this verification process.

13. Agency Service Charges

  • All fares include a Fare County service charge, which may vary by fare type, route, and seasonality.

  • Typical service charges:

  • Airline ticket: USD 0–28+ (per passenger)

  • Car booking: USD 5

  • Hotel booking: USD 10

  • Cruise booking: USD 20

  • For urgent or last-minute travel, additional processing/security fees may apply. These cover fraud prevention, card verification, and system checks to ensure secure ticketing.

  • Important: Service charges are non-refundable and may be incurred for cancellations or modifications in addition to airline penalties.

14. Refund Policy

  • Refund requests must be made in writing and typically take 4–7 weeks to process.

  • Refunds are not available for:

  • Flight delays (airlines may re-accommodate).

  • Lost, stolen, or misplaced tickets.

  • Ticket delivery delays (we recommend e-tickets whenever possible).

  • Fare County is not liable for fare changes or unavailability of products before credit card approval and ticket issuance.

  • Once tickets are issued, airline rules (including 100% penalties) may apply, limiting modification or cancellation options.

15. Regulation of Law and Dispute Resolution

  • All bookings with Fare County are governed by California law.

  • Any disputes or legal claims must be filed in the Los Angeles court district, under the jurisdiction of our corporate office.

  • The prevailing party in any legal action will be entitled to recover legal fees, court costs, and related expenses.

16. Hazardous Substances

  • Federal regulations prohibit carrying hazardous materials in carry-on or checked baggage. This includes flammable items, explosives, and restricted chemicals. Travelers must confirm all rules and exceptions with the relevant airline before departure.

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